Refund & Cancellation Policy

Last Updated: October 8, 2026

Effective Date: October 8, 2026

Summary of Refund Rules

• Digital Platform Credits: OctCoins are digital platform credits delivered immediately upon purchase. Because they are consumed digitally, purchases are generally final and non-refundable.
• Dynamic Pricing: All packages, costs, and bundle rates are displayed at checkout and are subject to dynamic updates.
• Eligible Refunds: You may receive a refund if you experienced a duplicate charge, an unfulfilled technical delivery failure lasting more than 24 hours, or verified payment fraud.
• Non-Eligible Refunds: Spent coins, remorse purchases, and accounts terminated for breaking community rules are strictly non-refundable.
• EU 14-Day Cooling-Off Right: EU consumers have a 14-day statutory withdrawal right for unspent coins; this right is waived once coins are consumed.
• Anti-Fraud & Chargeback Restrictions: Filing an unauthorized chargeback immediately locks your account and incurs recovery fees. Contact support first to resolve issues amicably.

1.0 General Policy

1.1 Instant Digital Delivery. OctCoins and associated virtual profile features (including social recognition awards and verified badges) constitute intangible digital content delivered immediately into your account upon confirmation by our payment processors or Merchant of Record.

1.2 Merchant of Record & Sales Terms. Where purchases are processed via an authorized Merchant of Record (such as Xsolla), Xsolla is the merchant of record for the transaction. In such events, your purchase is governed by Xsolla's terms and refund guidelines alongside this Policy. Except as expressly provided in this Policy or mandated by non-waivable statutory consumer protection laws in your jurisdiction, all purchases of OctCoins and virtual goods are final, non-cancellable, and non-refundable.

2.0 Refund Eligibility Criteria

You may be eligible for a full or partial refund strictly under the following limited circumstances:

2.1 Technical Delivery Failure. If your payment was successfully debited but the acquired OctCoins failed to credit to your account balance within twenty-four (24) hours due to a technical server error, and our engineering team cannot manually credit the balance upon verification.

2.2 Duplicate Transaction. If a technical processing defect or gateway glitch resulted in multiple identical charges for a single intended order. In such events, the duplicate charge will be refunded in full, and any duplicative OctCoin credits will be adjusted accordingly.

2.3 Verified Payment Fraud. If your payment method was utilized without your authorization due to identity theft or credit card compromise, and you provide reasonable documentation verifying the fraudulent activity.

3.0 Ineligible Circumstances

Refund requests will be summarily denied under the following conditions:

• Spent OctCoins: OctCoins that have already been expended on virtual social awards (Bronze, Silver, Gold) or profile distinctions.
• Change of Mind: Remorse purchases, accidental orders where coins remain unspent but exceed statutory cancellation windows, or dissatisfaction with community reception of awarded posts.
• Account Moderation Actions: Accounts suspended, banned, or terminated due to violations of our Terms of Service, Community Guidelines, or Acceptable Use Policy.
• Pricing Fluctuations: Adjustments in promotional package pricing, discount events, or changes to the in-platform award catalog.
• Soft-Deleted Content: Posts or comments awarded with OctCoins that are subsequently removed or deleted by the author or moderators.

4.0 European Union (EU/EEA) & UK Statutory Consumer Rights

4.1 14-Day Right of Withdrawal. If you reside within the European Union, European Economic Area, or the United Kingdom, you have a statutory right under the EU Consumer Rights Directive (2011/83/EU) to withdraw from a digital content purchase within fourteen (14) calendar days of transaction completion without providing a reason.

4.2 Statutory Waiver upon Digital Consumption.

• Pursuant to Article 16(m) of the EU Consumer Rights Directive, your right of withdrawal expires if the performance of digital service begins with your prior express consent and acknowledgment that you lose your right of withdrawal once delivery begins.
• When purchasing OctCoins, you expressly agree to immediate digital delivery.
• If you consume any portion of the purchased OctCoins (e.g., granting an award or activating a badge), you acknowledge that digital performance has been fully executed, and your right of withdrawal is immediately waived and extinguished for those consumed units.
• If you reside in the EU/EEA and request a refund within fourteen (14) days for an order that remains 100% unspent and untouched, we will refund the transaction to your original payment method.

5.0 Chargebacks, Friendly Fraud & Payment Disputes

5.1 Mandatory Support Contact. If you believe you were charged in error, you agree to contact our support department at gameoctofficial@gmail.com (Subject: "[Billing Support]") prior to initiating a dispute or chargeback with your issuing bank or payment provider.

5.2 Immediate Account Suspension. Initiating a bank chargeback, payment reversal, or PayPal dispute results in the immediate, automated suspension of your GameOct account pending formal investigation.

5.3 Fraudulent Chargebacks & Fee Recovery. If an investigation confirms that an order was authorized, delivered, and utilized, any chargeback initiated will be treated as payment fraud. The account will be permanently banned, all virtual balances forfeited, and GameOct reserves the right to recover any administrative chargeback fees charged by payment gateways.

6.0 Verified Profile Badges & Fixed-Term Virtual Licenses

6.1 Fixed-Term Non-Recurring Licenses. Verified Profile Badges are provided exclusively as fixed-term virtual licenses (such as a 1-year duration) acquired through OctCoins or one-time direct purchase as indicated at checkout.

6.2 No Auto-Renewal / No Recurring Billing. GameOct does NOT operate auto-renewing subscriptions. When a fixed-term verified badge reaches the conclusion of its validity term, it expires automatically. You will never be billed automatically or charged recurring renewal fees.

6.3 Non-Refundable Upon Activation. Once a Verified Profile Badge is activated and published to your user profile, the digital utility is considered fully executed and consumed, and is non-refundable.

7.0 Account Deletion Impact

7.1 Voluntary Closure. If you voluntarily terminate or delete your GameOct account, all unused OctCoin balances and active badges are immediately extinguished without financial refund or compensation.

7.2 Non-Restorable. Extinguished balances cannot be restored if you subsequently register a new account.

8.0 How to Submit a Refund Request

8.1 Submission Details. To request a refund under eligible criteria, send an email to gameoctofficial@gmail.com (Subject: "Refund Request - [Your Username]") containing:

1. Registered account username and associated email address;
2. Transaction ID or Payment Gateway Order Reference (from your email receipt);
3. Date and exact amount of the transaction;
4. Detailed explanation of the technical failure, duplicate charge, or issue;
5. Supporting screenshots or proof of payment.

8.2 Investigation Timeline. Our billing department reviews all requests within five (5) to seven (7) business days. Approved refunds are credited exclusively to the original payment method within ten (10) to fourteen (14) business days, subject to your banking institution's processing cycles.

9.0 Contact Information

For billing, payment reconciliation, and refund inquiries:

• Dedicated Contact Email: gameoctofficial@gmail.com
• Email Subject: Use "[Billing / Refund]" for accelerated routing and review
• Digital Operations Notice: GameOct is a purely digital platform with operations conducted online; all inquiries are resolved via our electronic communication desk.